This Privacy Policy ("Policy") sets out how slotmy ("slotmy", "we", "us", "our"), operator of the online gaming platform at slotmy.asia, handles personal data relating to individuals ("you", "Player", "User") who access or use the slotmy platform. This Policy should be read alongside our Terms & Conditions. By registering an account or using slotmy's Services, you acknowledge that you have read and understood this Policy.
1.1 slotmy is committed to protecting the privacy and security of all personal data entrusted to us by our players. We recognise that privacy is important to Malaysian players and to users of online gaming platforms generally, and we design our data practices accordingly.
1.2 This Policy complies with applicable data protection principles, including purpose limitation, data minimisation, storage limitation, accuracy, integrity, and confidentiality. slotmy only processes personal data where a valid legal basis exists to do so.
1.3 This Policy applies to all personal data collected through the slotmy platform, our customer support channels, and any other interactions you have with slotmy as an organisation.
2.1 For the purposes of this Policy, slotmy is the data controller in respect of the personal data it collects directly from players through the slotmy.asia platform.
2.2 Where slotmy engages third-party service providers who process data on our behalf, those providers act as data processors under contractual arrangements that require them to handle personal data only in accordance with slotmy's documented instructions and applicable data protection standards.
2.3 Contact details for privacy-related enquiries are set out in Section 16 of this Policy.
slotmy collects the following categories of personal data:
slotmy does not collect special category personal data (such as health data, racial or ethnic origin, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming self-assessment.
4.1 Directly from you: When you register a slotmy account, complete KYC verification, make deposits or withdrawal requests, contact our support team, or interact with any form or feature on the slotmy platform.
4.2 Automatically: When you access and use the slotmy platform, we automatically collect Technical Data and Usage Data through server logs, cookies, and similar tracking technologies as described in Section 7.
4.3 From third parties: slotmy may receive data about you from payment processors (transaction confirmation and fraud signals), identity verification service providers (document validation results), and licensed game providers (game session data).
slotmy uses your personal data for the following purposes:
6.1 Performance of a contract: Processing necessary to register your account, process your bets, and fulfil payment obligations.
6.2 Legal obligation: Processing required to comply with AML laws, KYC requirements, and licensing authority obligations applicable to slotmy's gaming operations.
6.3 Legitimate interests: Processing for fraud prevention, platform security, and improvement of Services, where such interests are not overridden by your fundamental privacy rights.
6.4 Consent: Processing for optional promotional communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting slotmy support or adjusting your account preferences.
7.1 slotmy uses cookies and similar tracking technologies (collectively "Cookies") to operate the platform, recognise returning users, and analyse usage patterns. Cookies are small text files placed on your device when you access the slotmy platform.
7.2 slotmy uses the following categories of Cookies:
7.3 You may control non-essential Cookies through your browser settings. Disabling certain Cookies may affect the functionality of parts of the slotmy platform.
8.1 slotmy does not sell, rent, or trade your personal data to third parties for their independent marketing purposes.
8.2 slotmy may share your personal data with the following categories of recipients:
8.3 All third-party processors engaged by slotmy are contractually required to implement appropriate technical and organisational security measures and to process personal data only in accordance with slotmy's documented instructions.
9.1 Some of slotmy's service providers are located outside Malaysia. Where personal data is transferred internationally, slotmy ensures that appropriate safeguards are in place, including contractual clauses that impose data protection obligations equivalent to applicable standards.
9.2 By using the slotmy platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia as described in this Policy.
10.1 slotmy retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulatory obligations.
10.2 Account data and transaction records are retained for a minimum of five (5) years from the date of account closure or the last transaction, as required under AML and gaming licence obligations.
10.3 Communication records with customer support are retained for two (2) years unless a longer retention period is required for the resolution of a dispute or legal claim.
10.4 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with slotmy's data disposal procedures.
11.1 slotmy implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
11.2 No data security system is entirely impenetrable. slotmy cannot guarantee the absolute security of your personal data, but we are committed to maintaining robust protections and to notifying affected players and relevant authorities promptly in the event of a confirmed data breach.
Subject to applicable law, you may have the following rights in respect of your personal data held by slotmy:
To exercise any of these rights, please contact slotmy's support team using the details in Section 16. slotmy will respond to verified requests within 30 days of receipt. We may require proof of identity before processing a data subject request.
13.1 The slotmy platform is strictly for individuals aged 21 years and above. slotmy does not knowingly collect or process personal data from persons under 21 years of age.
13.2 If slotmy discovers or is notified that it has inadvertently collected data from a person under 21, it will immediately delete that data and close the associated account. Any person with knowledge of underage access to the slotmy platform should notify us promptly at the contact details in Section 16.
14.1 The slotmy platform may contain links to or integrations with third-party services (such as licensed game providers). slotmy is not responsible for the privacy practices of third-party websites or services. You are encouraged to review the privacy policies of any third parties you interact with.
14.2 The inclusion of third-party game content on the slotmy platform does not constitute an endorsement of any third party's privacy practices.
15.1 slotmy reserves the right to update this Privacy Policy at any time. Updates will be published on this page with a revised "Last Updated" date. Where changes are material, slotmy will endeavour to notify registered players via email or in-platform notification.
15.2 Your continued use of the slotmy platform following the publication of any update to this Policy constitutes your acknowledgement of the updated terms. If you do not agree with any update, you must cease using the platform and may close your account.
For any questions, concerns, or requests regarding this Privacy Policy or the personal data slotmy holds about you, please contact our support team:
slotmy will acknowledge all privacy-related correspondence within 5 business days and provide a substantive response within 30 days. Complex requests may require additional time, in which case we will notify you of the revised timeline.
slotmy's privacy commitments go beyond compliance. These six principles govern how we treat every piece of data you entrust to us.
Every login, deposit, withdrawal, and personal data transfer on slotmy is protected by 256-bit SSL encryption — the same standard used by Malaysian financial institutions.
slotmy does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is used only to operate your account and deliver our Services.
slotmy collects only the personal data necessary to operate your account, process transactions, and meet regulatory obligations. We do not collect data for its own sake.
You can request access to, correction of, or deletion of your personal data held by slotmy at any time. Verified requests are processed within 30 days with no unnecessary friction.
Access to player personal data within slotmy is restricted to staff with a documented business need. Access logs are maintained and reviewed as part of our internal security programme.
slotmy does not hold your data indefinitely. Defined retention periods apply to all categories of personal data, and data is securely deleted or anonymised when those periods expire.